Neolert Support Services: Secure, Proactive Infrastructure Stewardship
Neolert by APT .RED provides secure remote monitoring, onsite support, and extended warranty for enterprise security systems. Built on a hardened zero-trust architecture.
Neolert is APT .RED’s proprietary support services platform—purpose-built to keep your security and IT infrastructure running at peak performance while maintaining an uncompromising security posture.
Unlike generic monitoring tools that expose your environment to unnecessary risk, Neolert operates within a hardened, zero-trust architecture. Every connection is authenticated, every endpoint is controlled, and every interaction is secured.
“Neolert feels like having an extra team member who never sleeps. It catches things I’d never have time to notice.”
Remote Support Services
Neolert provides always-on remote monitoring and management of your security infrastructure, delivered through our secure operations center.
Real-Time System Event Notifications: Continuous monitoring surfaces issues the moment they arise—not after they’ve already impacted your operations.
Remote Configuration & Management: Our team resolves issues and optimizes system performance remotely, minimizing disruption and response time.
Daily Offsite Backups: Your critical configurations and data are backed up daily to a secure offsite location, ensuring rapid recovery from any scenario.
Remote Training Sessions: Your team stays current on system capabilities through scheduled training delivered securely within the NeoLert platform.
Remote Server Management: Proactive server health monitoring, patching, and performance optimization—handled by APT .RED so your team can focus on their mission.
Security-First Architecture
In an era where 81% of cyberattacks target small and mid-sized businesses, NeoLert was built from the ground up with a hardened, zero-trust security posture:
IP Allow-Listing: Only authorized network addresses can access the platform.
Mutual TLS Authentication: Unique certificates per machine ensure both ends of every connection are verified.
Microsoft Entra Integration: Enterprise-grade identity management controls who accesses what.
MS Authenticator Enforcement: Multi-factor authentication is mandatory, not optional.
Controlled Application Stack: Only approved company applications operate within the environment—no shadow IT, no unnecessary exposure.
Onsite Support
When remote resolution isn’t enough, our team is there.
Scheduled Preventative Maintenance: Regular onsite visits to inspect, test, clean, and optimize your security hardware and infrastructure.
Emergency Onsite Response: When critical systems need hands-on attention, our technicians respond with the urgency the situation demands.
Onsite Coordination Support: For multi-vendor environments, we coordinate between technology providers to ensure seamless resolution without finger-pointing.
Extended Labor Warranty
Protection that goes beyond standard manufacturer coverage.
Extended Coverage on Supported Hardware: Labor warranty coverage that extends beyond standard manufacturer warranties, protecting your investment over the long term.
Failure Diagnosis and Repair: Expert troubleshooting and repair by technicians who know your specific system configuration.
Service Documentation and Asset Tracking: Complete service history and asset lifecycle documentation for every component in your environment.
This isn’t security theater. It’s the same infrastructure posture APT .RED applies to its own operations—because we believe the tools that protect your business should never be the tools that put it at risk.